FREQUEANTLY ASKED QUESTIONS
A WARM WELCOME IS
Welcome to our hotel's Frequently Asked Questions (FAQ) section!
Here, we've compiled a list of common questions and answers to help you navigate your stay with ease. From check-in and check-out procedures to amenities, dining options, and more, we're here to provide you with the information you need to make your stay enjoyable and hassle-free.
If you have any other questions or need further assistance, our friendly staff is always ready to assist you. Read on to find answers to our most commonly asked questions!
What are the check-in & check-out times?
Your room will be ready from 3 PM on the day you are due to arrive., checkout is 11 AM on your agreed departure date. Late check out is available for £10, which will allow you to stay in the room until midday.
Early check is available on request and subject to demand for a fee of £10, this will give you access to your room from 12pm. Please contact
We have a private car park that is freely available to our guests. Please click here for information on our car park and how to get to it.
Do you serve drinks?
There are alcoholic beverages and soft drinks available which can be enjoyed in our enclosed courtyard.
What time is breakfast?
Breakfast is available for non-residents as well as guests of the hotel. We will serve breakfast from:
Guest Breakfast Times
Monday – Friday 7am – 10am
Saturday, Sunday & Bank Holidays - 8am – 11am
Bank Holidays 8am – 11am
Walk in Breakfast Times
Monday – Friday 7am – 09:30am
Saturday, Sunday & Bank Holiday 8am – 10:30am
What kind of breakfast do you serve?
Guests staying at the Star & Garter Hotel can enjoy a highly rated breakfast.
Breakfast options include:
What time is reception available?
The reception desk is manned 24 hours a day should you need any assistance.
What are your nearest international airports?
Southampton airport – 28 miles
Bournemouth airport – 54 miles
Heathrow airport – 57 miles
Gloucester airport – 67 miles
Gatwick airport – 81 miles
What are your nearest train stations?
The three closest train stations to the hotel are:
Andover station – 0.5 miles
Grateley – 6 miles
Whitchurch (Hants) – 6 miles
How do I walk to the hotel on foot?
Walking from the train station (16-min walk), cross the road and walk down Station Approach to Junction Road. Stay on Junction Road and take a left towards Western Avenue/A3057. Keep going until you are on Western Avenue and then turn left towards West Street, after passing Lidl. Turn right onto High Street and continue down – and the hotel will be on your left.
Walking from the bus station (four-min walk), walk past Costa and through Chantry Centre. Continue walking down High Street – and the hotel will be on your left at the end of the high street. Reception is located to the rear of the building.
What other local transport is available?
Local buses run regularly throughout the town. There are regular direct train services to Salisbury, Exeter, Basingstoke, and London Waterloo. Local taxis are also available. (Please see list below)
Alpha Cars Andover – 01264 444444
1-2 Call Cabs – 01264 338833
Apex Cars – 01264 355555
What are the local points of interest?
This Hampshire town lies around 20 miles north of the beautiful New Forest National Park. Newbury, Basingstoke and the pretty cathedral city of Salisbury and Winchester can all be reached within 30 minutes’ drive. Stonehenge is within a 20-minute drive. Free parking is provided at the rear of the hotel.
The town centre is made up of the Andover Museum, Museum of the Iron Age and The Lights contemporary arts venue.
Our brand-new website is currently under development, but we can’t wait to show you our amazing new site where you can easily book your room at a cheaper rate.
Finally, on behalf of my entire team, I thank you for choosing to stay at The Star & Gater Hotel and hope that you will not hesitate to call or email for any assistance you may require.
Parking is free for hotel guests; the car park is located to the rear of the building and can be found by entering SP10 1PD.
If you have arrived at the front of the building, please follow the directions below: